Elevate Your Business with AI-Driven Omnichannel Customer Interaction Platform
Innovate with the Best Solutions
Transform Your Business Today
Transform Your Customer Engagement with AI-Powered Solutions
Convonest Analytics provides a cutting-edge platform to revolutionize how businesses manage and optimize customer interactions across chat, email, and WhatsApp. Harnessing the power of AI-driven automation and data-driven insights.
Pioneering the Future of Customer Engagement
Founded in October 2024, Convonest Tech Pvt Ltd is a Ranchi-based startup dedicated to transforming customer engagement through AI-powered interaction management and advanced analytics. Our mission is to empower businesses to deliver exceptional customer experiences by streamlining communication, resolving issues efficiently, and enabling data-driven decision-making.
Expert Leadership
Led by seasoned professionals with over a decade of experience in customer engagement technologies, big data, and analytics, bringing deep domain knowledge in building and scaling contact center solutions across diverse industries.
Innovation Focus
We blend innovation with simplicity, enabling businesses to leverage cutting-edge technologies like AI, automation, and analytics. From intelligent email classification to dynamic live chat and robust ticket management.
Driven by a vision to revolutionize how businesses interact with their customers, Convonest is your trusted partner for seamless communication, actionable insights, and sustainable growth.
Comprehensive Customer Engagement Suite
Our platform offers a comprehensive range of features designed to optimize and analyze your customer communications effectively, helping your business achieve sustainable growth.
AI-Powered Email Classification
Streamline your email interactions with AI-powered automation. Automatically classify emails into complaints, queries, or suggestions and assign them to the right agents for swift and effective resolutions.
Live Chat with Intelligent Features
Deliver real-time support to your customers with our live chat platform. Empower your agents with personalized logins and workflows to handle chat requests efficiently. Enable automated text responses and provide instant access to FAQs.
Dynamic Ticketing System
Ensure no customer issue is left unresolved with our integrated ticketing solution. Customers can raise concerns effortlessly, and agents can track, manage, and resolve issues transparently.
Intelligent FAQ Assistance
Revolutionize your customer support with our AI-enhanced FAQ system. By utilizing cutting-edge technology, our platform predicts and matches customer queries with similar questions, providing instant and accurate answers.
Business Management Reports
Access comprehensive dashboards and reports to monitor key performance indicators (KPIs), customer satisfaction levels, and operational metrics for data-driven decisions.
Insights-Driven Analytics
Unlock the power of data with detailed reports and analytics. Monitor agent performance, response times, and interaction trends to make informed decisions and continually improve your customer experience.
Customizable Workflows
Adapt our platform to your unique business needs. Define custom workflows for agents, configure rules for task assignment, and ensure tailored customer experiences that reflect your brand values.
Scalable and Secure SaaS Platform
Our cloud-based platform is designed to scale with your business needs, providing a secure and reliable solution for managing customer interactions, analytics, and automation with enterprise-grade security.
Future-Ready Omnichannel Platform
Currently supporting email and chat, our platform is designed to integrate calls and SMS in the near future, providing a truly unified customer experience across all communication channels.
Choose the Perfect Plan for Your Customer Engagement
Scale your customer engagement with AI-powered solutions. From small teams to enterprise operations.
Basic Plan
Perfect for small teams getting started with AI-powered customer support
per agent/month
Up to 20 agents
Pro Plan
Ideal for growing businesses with advanced automation needs
per agent/month
Up to 100 agents
Enterprise Plan
Tailored solutions for large organizations with unlimited scalability
pricing
Unlimited agents
What Makes Our Platform Special
Every plan includes essential tools to help your business engage customers across chat, email, and other digital channels.
Dashboard Analytics
Comprehensive dashboard showing customer email types, reviews, and AI classification insights
AI Email Classification
Automatically categorize emails into complaints, queries, or suggestions
Smart Assignment
Automatic email assignment to the right agents based on expertise and workload
Customer Query Response
AI-powered responses for customer queries with personalized touch
Frequently Asked Questions
Can I upgrade or downgrade my plan anytime?
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle.
What's included in the AI email classification?
Our AI automatically categorizes incoming emails into complaints, queries, suggestions, and more, then routes them to the appropriate agents or departments.
Is there a setup fee?
No setup fees for Basic and Pro plans. Enterprise plans may include implementation services as part of the custom pricing.
What kind of support do you offer?
Basic plans include standard support, Pro plans get priority support, and Enterprise customers receive dedicated account management with 24/7 premium support.
Why Choose Convonest
Discover what sets us apart in delivering exceptional customer engagement solutions
AI-Driven Automation
Transform workflows with our intelligent AI solutions, streamlining email classification, ticket assignments, and customer interactions for unmatched efficiency.
Omnichannel Support
Engage with customers across chat, email, and more with our unified platform that ensures seamless communication and superior customer experience.
Real-Time Insights
Unlock actionable insights through real-time dashboards, improving agent performance, reducing response time, and enhancing customer satisfaction.
Scalability & Reliability
Scale effortlessly with our secure cloud infrastructure, built to handle millions of interactions while maintaining 99.9% uptime.
Future-Ready Technology
Stay ahead with a platform designed for innovation, ready to integrate voice, SMS, and advanced AI capabilities for tomorrow's challenges.
Meet Our Visionary Team
Led by industry veterans with over a decade of expertise in customer engagement technologies, our team brings together deep technical knowledge and strategic vision.
Let's Start a Conversation
Ready to transform your customer engagement? Contact our team to learn how Convonest can revolutionize your business communications.
Ready to Get Started?
Early adopters get exclusive access to our cutting-edge platform designed to deliver exceptional customer experiences.