Elevate Your Business with AI-Driven Omnichannel Customer Interaction Platform
Innovate with the Best Solutions
Transform Your Business Today
Transform Your Customer Engagement with AI-Powered Solutions
Convonest Analytics provides a cutting-edge platform to revolutionize how businesses manage and optimize customer interactions across chat, email, and WhatsApp. Harnessing the power of AI-driven automation and data-driven insights, we enable businesses to deliver unparalleled customer experiences, enhance operational efficiency, and fuel growth through smarter decision-making.
About Us
Founded in October 2024, Convonest Tech Pvt Ltd is a Ranchi-based startup dedicated to transforming customer engagement through AI-powered interaction management and advanced analytics. Our mission is to empower businesses to deliver exceptional customer experiences by streamlining communication, resolving issues efficiently, and enabling data-driven decision-making.
The company is led by experienced professionals with over a decade of expertise in customer engagement technologies, big data, and analytics. Our founder brings deep insights from working in the contact center domain at Cisco, where they specialized in scalable solutions for customer interactions. Additionally, their diverse experience includes time in Reliance Retail Ltd., focusing on supply chain and logistics, as well as AdTech innovations at Zee5 OTT platform, all based in Bangalore.
At Convonest, we blend innovation with simplicity, enabling businesses to leverage cutting-edge technologies like AI, automation, and analytics. Whether it's intelligent email classification, dynamic live chat, or robust ticket management, we are committed to delivering scalable, future-ready solutions tailored to meet our clients' evolving needs.
Driven by a vision to revolutionize how businesses interact with their customers, Convonest is your trusted partner for seamless communication, actionable insights, and sustainable growth.
Main Features of Convonest Analytics
Our platform offers a range of features designed to optimize and analyze your customer communications effectively, helping your business grow.
AI-Powered Email Classification
Streamline your email interactions with AI-powered automation. Automatically classify emails into complaints, queries, or suggestions and assign them to the right agents for swift and effective resolutions.
Live Chat with Intelligent Features
Deliver real-time support to your customers with our live chat platform. Empower your agents with personalized logins and workflows to handle chat requests efficiently. Enable automated text responses and provide instant access to FAQs, enhancing customer satisfaction while reducing response times.
Dynamic Ticketing System
Ensure no customer issue is left unresolved with our integrated ticketing solution. Customers can raise concerns effortlessly, and agents can track, manage, and resolve issues transparently.
Intelligent FAQ Assistance
Revolutionize your customer support with our AI-enhanced FAQ system. By utilizing cutting-edge technology, our platform predicts and matches customer queries with similar questions, providing instant and accurate answers. This minimizes repetitive interactions and enables your team to focus on high-value tasks.
Business Management Reports
Access dashboards and reports to monitor key performance indicators (KPIs), customer satisfaction levels, and more.
Insights-Driven Analytics
Unlock the power of data with detailed reports and analytics. Monitor agent performance, response times, and interaction trends to make informed decisions and continually improve your customer experience.
Customizable Workflows
Adapt our platform to your unique business needs. Define custom workflows for agents, configure rules for task assignment, and ensure tailored customer experiences that reflect your brand values.
Scalable and Secure SaaS Platform
Our cloud-based platform is designed to scale with your business needs, providing a secure and reliable solution for managing customer interactions, analytics, and automation.
Future-Ready Omnichannel Platform
Currently supporting email and chat, our platform is designed to integrate calls and SMS in the near future, providing a truly unified customer experience.
Why Choose Us
AI-Driven Automation
Transform workflows with our intelligent AI solutions, streamlining email classification, ticket assignments, and customer interactions for unmatched efficiency.
Omnichannel Support
Engage with customers across chat, email, and more with our unified platform that ensures seamless communication and superior customer experience.
Real-Time Insights
Unlock actionable insights through real-time dashboards, improving agent performance, reducing response time, and enhancing customer satisfaction.
Scalability and Reliability
Scale effortlessly with our secure cloud infrastructure, built to handle millions of interactions while maintaining 99.9% uptime.
Future-Ready Technology
Stay ahead with a platform designed for innovation, ready to integrate voice, SMS, and advanced AI capabilities for tomorrow's challenges.
Meet Our Team
Contact Us
Our Locations
Bangalore, Karnataka, 560037 Ranchi, Jharkhand, 835222
Connect With Us?
sales@convonest.com
Contact No
+91-8884161249